Delivery Information

Everything you need to know about your delivery:

Details are in the delivery information table below. 

All shipping priced in the above table is to the British Mainland (excluding Scottish Highlands).

Northern Ireland, Isle of Man, Isle of Wight, Scottish Islands, Channel Islands and Ireland - We can deliver to these areas but in most cases there will be a delivery charge due to the non-mainland location. Please call us on 01730 894467 for advice and costs.

Other locations: it may be possible to deliver to other locations - please contact us on 01730 894467 for a bespoke quotation.

Pre-Orders

If you have placed an order that includes products on pre-order, then they will be despatched to you as soon as they are available. If your order includes pre-order bare roots or root balls you will be notified once the items are being despatched (root balls from mid to late October and bare roots from early to mid November).

Please note that a combined order of in-stock items and pre-order items will normally only be sent when ALL items are in stock (with the exception of cell grown plants which are sent direct from our growers within 5 days). Should you wish to split your order and take delivery of all items available now please call our customer service team on 01730 894467 who will assist you. Please note that this could be subject to further delivery charges.

Pallet Deliveries

Orders requiring pallet delivery are bulk orders and/or orders for large hedging plants which can't be shipped in boxes. 

The vast majority of our orders are sent using our courier service or our local pallet company who are part of an international network, again on their 24 hour (or sometimes 48 hour) service.

Please note: Pallet deliveries are always undertaken on an 18 tonne vehicle. If for any reason you require a smaller vehicle please contact our sales team who can arrange this for you. There will be an additional surcharge applied for small vehicle deliveries.

General Delivery Times

1. Bare root plants

It takes us a couple of weeks in early November to despatch all the pre-orders that have been placed by customers between July and late October. After that, we aim to turn orders round within 3-5 working days, however exceptionally busy periods may see this extend to 5-7 working days.

If ordering smaller quantities in a variety of species rather than a single species, this may take longer to dispatch as we can only do selective picking in quieter periods. Please bear this in mind if ordering in this way.

2. Pot grown plants

We keep quantities of most sizes in pot grown plants available at all times at our dispatch centre ready for dispatch within a couple of days of the orders being received. 95% of our orders are dispatched within 3-5 days but occasionally and depending on demand, we do need to call in stock from our growers in which case delivery will be within 7 days to allow us time to bring the plants into our dispatch centre.

If delivery is going to be longer than 7 days, we would contact you to inform you of the delay and to agree a delivery date with you. If you wish to cancel your order at this stage, you may of course do so, and your debit/credit card would be reimbursed in full.

3. Root ball plants

Root ball plants are lifted from the fields to order so please order in good time before you actually need the plants. The benefit of this approach (rather than lifting the plants and holding them - out of the soil - on the nursery) is that the plants are really fresh and that gives them a better success rate.

In peak season, we lift plants twice a week so there's never a long wait for them. We aim to deliver within 3-5 days in this period. As the season slows and demand with it, we will only lift once a week. Delivery at this point would be within 7 working days. If stock is unavailable or delivery delayed, we will inform you immediately on receiving your order.